Privacy Policy

Last updated: December 10, 2025

1. Introduction

Noovra ("we", "our") is committed to protecting the privacy of its users. This privacy policy explains how we collect, use and protect your personal information when you use our Chrome extension and related services.

2. Data Collected

2.1 Authentication Data

We collect your email address via Google OAuth to create and manage your account. This information is necessary to identify your account and allow you to access our services.

2.2 Email Content

Important: Noovra accesses the content of emails you open in Gmail only to generate response suggestions. This content is:

• Transmitted securely (HTTPS) to our API
• Processed by our AI model to generate suggestions
• Anonymized (personally identifiable data is masked)
• Not permanently stored - only anonymized metadata is kept to improve the service

2.3 Usage Data

We collect anonymized data about service usage:

• Number of suggestions generated
• Number of suggestions copied
• Average confidence scores

This data helps us improve our algorithms and does not personally identify you.

3. How We Use Your Data

• Provide the service: Generate relevant response suggestions
• Improve AI: Train our models on anonymized data
• Customer support: Help you in case of problems
• Billing: Manage your subscription via Stripe

4. Data Sharing

We never sell your personal data. We share data only with:

• Supabase: Our database provider (EU hosting)
• OpenRouter/Anthropic: For AI processing of suggestions
• Stripe: For payment processing

All our partners are GDPR compliant and have signed data protection agreements.

5. Security

We implement robust security measures:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Automatic PII masking (personally identifiable information)
• Secure authentication via Google OAuth
• Hosting on European infrastructure (Supabase EU)

6. Your Rights (GDPR)

As a European user, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct your inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a standard format
• Objection: Object to the processing of your data

To exercise these rights, contact us at: contact@noovra.com

7. Data Retention

• User account: Kept as long as your account is active
• Email content: Not retained (processed then immediately deleted)
• Generated suggestions: Kept 90 days for caching and improvement
• Technical logs: 30 days maximum

After deleting your account, all your data is erased within 30 days.

8. Cookies

Our website only uses essential cookies for operation:

• Authentication session
• User preferences (language)

We do not use tracking or advertising cookies.

9. Changes

We may update this policy. Important changes will be notified by email. The last update date is indicated at the top of this page.

10. Contact

For any questions regarding this privacy policy:

• Email: contact@noovra.com